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 Technical support

Installation password
If you have a problem, then please:


If you still have a problem, then please send us a support request by completing our Contact Us Form 


To ensure that our technical support staff can help you efficiently and effectively, please include the following information in your message:

  • The version of MATLAB/Simulink and OpenECU you are using
  • Any additional information regarding the query

Customers whose OpenECU systems are still within their initial warranty period or those who have purchased service contracts from Pi Shurlok, can obtain an installation password for downloaded software by completing our Contact Us Form and giving the following details:

  • Name
  • Company
  • Telephone number
  • E-mail address
  • Support/Maintenance serial number
  • The software packages for which passwords are required

For more information on OpenECU support and maintenance contracts, please complete our Contact Us Form or call one of our Sales offices .

PixRef Pro Demo
Please follow above procedure to request an installation password for the demonstration version